| Document Version | 1.0 |
| Effective Date | 21 April 2026 |
| Prepared By | Unitic Creative Studio |
6.1 Included Revision Rounds
Every project includes two (2) complimentary rounds of revisions per deliverable. A revision round is defined as a single consolidated set of feedback submitted at one time.
Clients are encouraged to consolidate all feedback into one submission per round. Multiple scattered feedback messages do not constitute separate revision rounds — they will be grouped and addressed as one round.
6.2 What Counts as a Revision
A revision is a refinement, adjustment, or correction within the originally agreed creative direction. Examples include:
- Colour, font, or layout adjustments
- Copy edits or text updates
- Minor structural changes to an approved design
- Feedback that improves the current concept
6.3 What Counts as a Scope Change
A scope change occurs when the client requests a fundamentally new direction, concept, or addition that falls outside the original brief. Examples include:
- Requesting a completely new design concept after approving a direction
- Adding new pages, features, or deliverables not included in the original brief
- Changing the project’s core objective or target audience mid-project
Scope changes are not covered by included revision rounds. They will be quoted separately and may affect project timelines.
6.4 Additional Revision Rounds
Should the client require revisions beyond the two included rounds, additional revision rounds will be billed at a rate to be quoted at the time of request. Work on additional revisions will only commence upon receipt of the applicable fee.
3. Timeline & Communication Policy
7.1 Project Timelines
Project timelines are established and agreed upon at the start of each project. Timelines are based on the agreed scope of work and assume timely cooperation and communication from the client throughout the project duration.
7.2 The 48-Hour Response Rule
When Unitic Creative Studio requires information, approvals, feedback, or any response from the client in order to proceed, the client must respond within 48 hours (two business days) of the request being made.
If the client fails to respond within 48 hours, the project deadline will automatically extend by the equivalent number of days the client delayed. Unitic Creative Studio cannot be held responsible for deadline delays caused by client non-response.
Example: If the client takes 5 days to respond to an information request, the project deadline shifts forward by 5 days, and the original deadline is no longer applicable.
7.3 Official Communication Channels
All project-related communication must take place through officially agreed channels — email or the designated project communication platform. Unitic Creative Studio will not be bound by instructions, changes, or feedback communicated through informal channels such as personal messaging apps, phone calls, or social media, unless confirmed in writing through official channels.
7.4 Delayed Client Engagement
If a client repeatedly delays, goes silent, or becomes unresponsive over an extended period, Unitic Creative Studio reserves the right to pause the project formally. The project will be resumed upon client re-engagement, subject to availability in our project schedule.
Storage and reactivation fees may apply for projects paused for more than 30 days due to client inactivity.
| Document Version | 1.0 |
| Effective Date | 21 April 2026 |
| Prepared By | Unitic Creative Studio |