| Document Version | 1.0 |
| Effective Date | 21 April 2026 |
| Prepared By | Unitic Creative Studio |
4.1 Payment Structure
All projects are subject to the following payment structure:
| Stage | Amount Due | When Due |
| Deposit | 50% of total project cost | Before project commences |
| Final Payment | 50% of total project cost | Upon project completion, before handover |
4.2 Project Handover
Completed project files, assets, and deliverables will not be handed over to the client until the full outstanding balance has been received and cleared. This applies without exception.
4.3 Late Payment & Penalty Policy
If the final payment is not received by the agreed completion date, the following escalation process applies:
| Stage | Trigger | Consequence |
| Grace Period: 15 Working Days | Payment not received by due date | A 15% extension is granted on the outstanding balance to allow settlement. |
| Penalty Fee | Payment still not received after grace period | A penalty fee of 15% is charged on the outstanding balance. Payment must be made immediately. |
Continued non-payment after the penalty stage may result in the project being archived and the working relationship terminated without refund.
4.4 Accepted Payment Methods
Payment methods and banking details will be provided on the official invoice issued by Unitic Creative Studio. Clients must use only the payment details provided on official invoices. Unitic Creative Studio will not be held responsible for funds sent to incorrect accounts.
Refund Policy
5.1 Absolute No-Refund Policy
Unitic Creative Studio operates a strict, absolute no-refund policy. Once payment or a deposit has been made, it is non-refundable under any circumstances.
This policy exists because the nature of creative work involves the irreversible investment of:
- Professional time and human resources
- Creative thinking, ideation, and strategy development
- Research, planning, and conceptual work
- Tools, software, licenses, and operational resources
- Skills and intellectual effort applied to the client’s project
No refund will be issued regardless of: project cancellation, client change of mind, client’s failure to respond or engage, dissatisfaction not raised during the revision process, or any external circumstances beyond Unitic Creative Studio’s control.
In lieu of refunds, revision rounds are offered (see Section 2) to ensure client satisfaction. Our commitment is to keep working on the deliverable until it meets the agreed brief.
5.2 Chargebacks & Disputes
Any attempt to initiate a chargeback, payment reversal, or third-party payment dispute without prior written engagement with Unitic Creative Studio will be considered a breach of the client agreement. Unitic Creative Studio reserves the right to pursue outstanding amounts through legal channels in such cases. Signed agreements and payment records will be submitted as evidence in any dispute.
| Document Version | 1.0 |
| Effective Date | 21 April 2026 |
| Prepared By | Unitic Creative Studio |